Resources

988 Suicide & Crisis Lifeline

Use when you or someone near you is in emotional crisis, suicidal, overwhelmed, or needs a live crisis counselor now.

Call or text 988 for 24/7 crisis support. If it is safer, use the official chat route instead of a personal phone log.

• · Availability: 24/7 in the U.S.
• · Modes: Call, text, or online chat.
• · If there is immediate physical danger, call 911 first.

WAYS

Call or text 988, or use the official web chat.

HOURS

24/7/365.

VictimConnect Resource Center

Use when you need crime-victim support, advocacy, referrals, or help finding local services without sorting it alone.

VictimConnect can help with safety planning, victim rights questions, and finding nearby services that fit your situation.

• · Availability: Monday-Friday, 9am-5pm ET.
• · Contact: 1-855-4-VICTIM (1-855-484-2846).
• · Useful when you need a local handoff rather than only national information.

WAYS

Call, text, or use live chat at 855-4-VICTIM (855-484-2846).

HOURS

Monday-Friday, 9am-5pm ET.

National Domestic Violence Hotline

Use for relationship abuse, coercive control, stalking, safety planning, or questions about leaving safely.

The Hotline helps people identify abuse patterns, plan safer next steps, and connect with advocates without forcing a public disclosure.

• · Availability: 24/7.
• · Contact: Call 1-800-799-SAFE (7233), text START to 88788, or use chat.
• · Good fit when the pattern is relational and still active.

WAYS

Call, text START to 88788, or use live chat.

HOURS

24/7/365.

RAINN National Sexual Assault Hotline

Use for sexual assault, sexual abuse, recent or historic sexual harm, or help finding a local sexual-assault service provider.

RAINN offers trained support, local provider connections, and a lower-pressure way to talk through what happened before deciding what comes next.

• · Availability: 24/7.
• · Contact: Call 800-656-HOPE (4673), chat, or text HOPE to 64673.
• · If you need urgent medical care or evidence collection, ask about local immediate options.

WAYS

Call 800-656-HOPE, use web chat, text HOPE to 64673, or use the official WhatsApp route.

HOURS

24/7.

love is respect

Use when the abuse is happening in a teen or young-adult relationship, or when a young person needs a route that is built for dating abuse rather than a general hotline.

love is respect is a 24/7 route for teens, young adults, and the people supporting them who need relationship-abuse guidance without having to translate everything into adult domestic-violence language first.

• · Availability: 24/7/365.
• · Contact: Call 866-331-9474, text LOVEIS to 22522, or use chat.
• · Useful for dating abuse, digital control, jealousy, coercion, and questions about whether this counts.

WAYS

Call 866-331-9474, text LOVEIS to 22522, or use live chat.

HOURS

24/7/365.

StrongHearts Native Helpline

Use when Native American or Alaska Native survivors, relatives, or community members need domestic or sexual violence support that is culturally grounded and available now.

StrongHearts offers Native-centered advocacy, safety planning, crisis intervention, and referrals without requiring people to explain the cultural context from scratch.

• · Availability: 24/7/365.
• · Contact: Call 844-7NATIVE, text, or use chat.
• · Built for Native Americans and Alaska Natives, while still helping anyone who reaches out.

WAYS

Call or text 1-844-7NATIVE (1-844-762-8483), or start one-on-one web chat.

HOURS

Daily, 5am-8pm PT.

The Trevor Project Lifeline

Use when an LGBTQ+ young person under 25 needs crisis support, suicide prevention, or a safe person to talk to.

The Trevor Project provides 24/7 crisis intervention and suicide prevention support for LGBTQ+ young people.

• · Availability: 24/7.
• · Contact: Call 866-488-7386, text START to 678678, or use web chat.
• · Confidential and specifically trained for LGBTQ+ youth issues.

Veterans Crisis Line

Use when a veteran, service member, or their family member needs crisis support connected to military experience.

The Veterans Crisis Line connects veterans in crisis with qualified, caring responders through a confidential toll-free hotline.

• · Availability: 24/7.
• · Contact: Dial 988 then Press 1, text 838255, or use web chat.
• · Does not require enrollment in VA benefits or services.

National Human Trafficking Hotline

Use when you suspect human trafficking, are experiencing trafficking, or need to connect someone with trafficking-specific support.

The National Human Trafficking Hotline provides 24/7 support in over 200 languages, connecting callers to services and resources.

• · Availability: 24/7.
• · Contact: Call 888-373-7888, text 233733 (BeFree), or use web chat.
• · Confidential. Can help with safety planning, crisis support, and local referrals.

Childhelp National Child Abuse Hotline

Use when a child is experiencing abuse, or when an adult suspects child abuse and needs to report or get guidance.

Childhelp provides 24/7 crisis counseling and support for children and adults in over 140 languages.

• · Availability: 24/7.
• · Contact: Call or text 800-422-4453 (800-4-A-CHILD).
• · Confidential. Provides crisis counseling, information, and referrals to local agencies.

Find local 211 help

Use when you need nearby housing, food, shelter, transportation, or other practical services in the U.S.

211 lets you search by location to connect with the local 211 serving your area.

• · Search by address, ZIP code, or county.
• · Useful for practical support layers around safety and leaving.
• · Best when national hotlines cannot solve the local logistics.

WAYS

Call 211 or search by address, ZIP code, or county on the site.

HOURS

Many 211 systems are 24/7 by phone; the directory is always available on the web.

Find LSC-funded legal aid

Use when you need free or low-cost civil legal help nearby for housing, custody, benefits, debt, immigration, or other legal problems tied to the abuse.

Legal Services Corporation funds legal aid offices in every state, D.C., and U.S. territories and lets you find the office for your area by address.

• · Search by address or city.
• · Useful when you need a local legal aid office instead of a general article.
• · Pairs well with WomensLaw if you also need plain-language court or protection-order guidance.

WAYS

Search by address or city on the map to find an LSC-funded legal aid office.

HOURS

The map is always available. Office hours vary by program.

Search WomensLaw by state

Use when you need state-specific information about restraining orders, custody, lawyers, courthouses, or shelters without guessing where to start.

WomensLaw organizes state-by-state legal information and "places that help," including lawyers, advocates, shelters, courthouses, and sheriff departments.

• · Choose your state first, then narrow to restraining orders, lawyers, shelters, or court locations.
• · Useful when the next move is legal or court-related, not only emotional support.
• · Includes an Email Hotline and a large state-by-state index.

WAYS

Choose your state online, then open the lawyer, court, shelter, or sheriff listings that fit the problem.

HOURS

The legal information and state pages are always available on the web.

988 crisis centers by state and territory

Use when you want to see the actual crisis centers behind 988 in your state or territory.

988 publishes a state and territory listing of the crisis centers in its network across the U.S. and its territories.

• · Browse by state or territory.
• · Useful when you want the local network behind the national number.
• · Helps confirm whether your area has local crisis-center coverage.

WAYS

Browse the state or territory list on the web.

HOURS

The directory page is always available. Each crisis center sets its own local operations.

The Hotline local providers

Use when you need domestic-violence help where you live rather than only national guidance.

The Hotline maintains a local-provider search for people trying to find direct domestic-violence support near them.

• · Built for local provider search.
• · Useful for nearby shelters, advocates, and domestic-violence programs.
• · Pairs well with national hotline support when the situation is current.

WAYS

Search the web directory by ZIP code or location.

HOURS

The directory is available on the web. Each local program sets its own hours and intake rules.

RAINN medical care and local provider help

Use when sexual assault, sexual abuse, injuries, STI concerns, pregnancy concerns, or evidence collection make medical care part of the next step.

RAINN explains what medical care can do and routes survivors to local sexual-assault service providers who can help find trauma-informed clinics, hospitals, or advocates.

• · Best when medical care matters now and you want a local handoff, not just information.
• · Useful for local clinics or hospitals prepared to care for sexual-assault survivors.
• · Can also connect you with an advocate who helps you through the medical process.

WAYS

Call, text, or chat with RAINN through the official hotline if you need a local clinic, hospital, or advocate.

HOURS

24/7 through the hotline.

TrevorSpace

LGBTQ+ young people ages 13 to 24 who need peer connection that is not public social-media exposure.

TrevorSpace offers a moderated online community tied to The Trevor Project and built specifically for LGBTQ+ young people.

• · For ages 13 to 24.
• · Moderated and purpose-built for LGBTQ+ youth.
• · Good when identity-safe community matters and exposure risk is high.

WAYS

Create an account and use the moderated online community.

HOURS

Platform access is online anytime.

1in6 Support Group Chat

Men and male-identified survivors of sexual abuse or assault who want issue-specific peer support.

1in6 keeps the space focused and specific, with anonymous chat groups facilitated by a counselor.

• · Anonymous peer support chats.
• · Counselor facilitated and moderator reviewed.
• · Designed as support, not therapy.

WAYS

Use the online registration and join a scheduled support group chat.

HOURS

Groups run on a scheduled basis rather than on-demand 24/7.

SMART Recovery

People working on compulsive or self-defeating loops who want evidence-informed tools and a structured meeting format.

SMART Recovery meetings are structured and tool-oriented, with both local and online support options.

• · Free meetings and tools.
• · Online meetings available.
• · Useful alongside therapy, clinical care, or other support.

WAYS

Search for an online or in-person meeting by city or state.

HOURS

Meeting times vary. The directory is always available on the web.

If the device may be monitored, do not start with password changes.

The first move is a private channel and a safety plan, because sudden account changes can alert the person using technology for control.

• → Use a different phone or computer that the abusive person has not had physical or remote access to.
• → Do research, new logins, and backup planning from that safer device.
• → If you are unsure, ask an advocate to think through what could escalate before you change anything.

Check phone sharing, account access, and location tools before you move.

Phones, apps, shared plans, and even cars can quietly expose location. The safest move is understanding the route before turning settings off.

• → Check family-sharing, Find My, Google or Apple account access, social apps, and car or tag-based tracking.
• → Notice whether the person knows where you are live or only later. That helps narrow the route.
• → Turn sharing off only after you think through what the person may notice and what that could trigger.

Shared cloud accounts can expose photos, messages, passwords, and location logs.

Cloud access is often the quiet layer people miss. If accounts or backups are shared, a new device may still be visible.

• → Review the list of devices with access to each cloud account from a safer device.
• → If you see an unknown device, document it before you remove access.
• → If you move to a new phone, avoid restoring from a compromised backup until the old accounts are secured.

Document in a way that protects both safety and evidence.

Evidence is helpful only if collecting it does not alert the person, expose extra private material, or make the situation more dangerous.

• → Keep a dated incident log with the tech used, what happened, and who witnessed it.
• → Use a second safer device to photograph screens when screenshots or recordings could notify the other person.
• → Save what helps your safety, court options, or advocate work. Do not collect extra private material just because it exists.

Entry lane / Stalking

Leaving does not always stop danger. Stalking often intensifies around separation and may be physical, digital, or both at once.

• → Do first now: start a dated log of calls, sightings, messages, visits, tags, or account access that make you feel unsafe.
• → If you have time: tell work, school, childcare, neighbors, or another trusted person what is happening and set a code word for help.
• → Local handoff: take that log into an advocate, legal-aid, or police conversation and pair it with tech safety if devices may be involved.

Entry lane / Children involved

Child safety planning works best before the next violent moment. The goal is not to make children protect you. The goal is to help them get safe fast.

• → Do first now: give children one clear plan for where to go, who to call, and what not to get in the middle of.
• → If you have time: gather medication, school or childcare details, comfort items, and any custody or ID papers that affect a safe exit.
• → Local handoff: ask an advocate, shelter, or legal-aid route to help you plan safe handoffs, school pickup, and custody-related risk.

Entry lane / Pets involved

A lot of survivors delay leaving because they fear what will happen to pets. Pet planning has to be part of the safety plan, not an afterthought.

• → Do first now: identify who could safely take the pet tonight if you had to leave fast.
• → If you have time: gather food, medication, records, carrier, tags, and any ownership or microchip details you can reach safely.
• → Local handoff: use a pet safe haven, shelter partner, veterinarian, or trusted foster route before the leaving moment if possible.

Entry lane / Guns in the home

If a gun threat is current, emergency help comes first if you can use it safely. Planning and legal follow-through come after the immediate moment is survived.

• → Do first now: if a gun is being handled, threatened, or pointed, treat it as an emergency and call 911 if you safely can.
• → If you have time: move firearm-specific research, notes, and evidence to a safer device because that research can itself trigger risk.
• → Local handoff: tell advocates, legal aid, or police about gun access early, especially if you are considering a protective order or leaving plan.

Entry lane / Planning to leave tonight

When leaving is close, the priorities narrow: a safe destination, a safe way there, and the small set of items that are hard to replace once you are out.

• → Do first now: use a live advocate or local shelter route first if you can do that safely, especially if you need space, transportation, or help timing the exit.
• → If you have time: take medications, keys, IDs, charger, money, and the essentials for children or pets that are hard to replace once you are out.
• → Local handoff: use a nearby shelter, 211, or another practical local route to confirm where you can go and how you will get there.

State route / Stalking orders

Use this to prepare for an advocate or legal-aid conversation, not to figure the whole filing process out alone. Stalking orders are not named or filed the same way in every state.

• → Choose your state, then open the restraining-order section and look for stalking, harassment, or no-contact orders.
• → Check who can file, which county or court to use, whether an emergency order exists, and whether police reports are required first.
• → If the abuser crossed state lines or you moved, use legal aid or an advocate before assuming you have to file where the abuser lives.

ZIP route / Pet safekeeping

Safe havens for pets are local or regional programs that shelter pets, arrange foster care, or route survivors to partner programs so they do not have to choose between safety and an animal.

• → Search by ZIP code or state first and note whether the program houses pets onsite, uses foster care, or gives referrals only.
• → Ask how long the pet can stay, what records or medication to bring, and whether the location is kept confidential.
• → If your local domestic-violence shelter is not in the map, still ask if it has an informal partner or veterinarian arrangement.

State route / Gun order enforcement

Use this to prepare for an advocate or legal-aid conversation, not to manage firearm enforcement alone. The key questions are whether the order blocks possession, who collects weapons, and what to do if the abuser still has access.

• → Select your state, then look for the sections on guns and protection orders and on what to do if the abuser is not supposed to have a gun.
• → Write down which agency handles surrender or enforcement in your state: local police, sheriff, court, or another authority.
• → If a gun threat is current, treat it as an emergency first. Use legal aid or an advocate for follow-through instead of trying to manage enforcement alone.

9-8-8: Suicide Crisis Helpline

Use when you or someone nearby is in suicidal crisis, severe distress, or needs immediate emotional support in Canada.

Canada's national 9-8-8 route is available 24/7 by call or text, in English and French.

• · Availability: 24/7 across Canada.
• · Modes: Call or text 9-8-8.
• · If there is immediate danger, call 9-1-1 first.

Hope for Wellness Helpline

Use if you are Indigenous in Canada and want culturally competent support by phone or chat.

Hope for Wellness offers 24/7 support to all Indigenous people across Canada, with phone and online chat plus some Indigenous languages by phone on request.

• · Availability: 24/7 by phone and online chat.
• · Contact: 1-855-242-3310.
• · Supports in Cree, Ojibway, and Inuktitut are available on request at specific times.

Kids Help Phone

Use when a child, teen, or young adult in Canada needs immediate mental health support, text support, or a counsellor.

Kids Help Phone provides 24/7 phone counselling, text support, online messaging, and multilingual options for youth across Canada.

• · Call 1-800-668-6868 24/7.
• · Text CONNECT to 686868 for 24/7 confidential support.
• · Phone counselling is available in over 100 languages with interpreters.

Canadian Human Trafficking Hotline

Use when you suspect human trafficking, are experiencing trafficking, or need trafficking-specific support in Canada.

The Canadian Human Trafficking Hotline provides 24/7 national support and referrals for trafficking victims and those who support them.

• · Availability: 24/7.
• · Contact: 1-833-900-1010.
• · Multilingual support. Confidential. Connects to local services across Canada.

Sexual Violence Helpline

Use when you need sexual violence support in Canada and want a national, bilingual (English and French) crisis line.

The Sexual Violence Helpline provides 24/7 toll-free support in English and French for survivors of sexual violence.

• · Availability: 24/7.
• · Contact: 1-888-933-9007.
• · National toll-free line based in Montreal. Confidential.

Trans Lifeline

Use when a trans person in Canada needs peer support from other trans people, not a general crisis line.

Trans Lifeline is a peer support line run by and for trans people, available in English and Spanish.

• · Availability: Monday-Friday, 1pm-9pm ET (not 24/7).
• · Contact: 1-877-330-6366.
• · Peer support, not a crisis line. For immediate crisis, use 9-8-8.

211 Canada

Use when you need nearby housing, food, shelter, transportation, or other practical services in Canada.

211 Canada connects you to community and social services by phone or online search, available in 150+ languages.

• · Contact: Call 2-1-1 or search online at 211.ca.
• · Hours vary by province; most are 24/7 by phone.
• · Covers housing, food, employment, health, and social services.

ShelterSafe

Use when you need a nearby shelter, provincial or territorial crisis line, or a local domestic-violence route in Canada.

ShelterSafe connects women and children fleeing violence to shelters and provincial or territorial support routes by location.

• · Search by province or territory.
• · Includes shelter and crisis-line details.
• · Useful when support has to happen near a specific community.

Find a CMHA in your area

Use when you need local or provincial mental health support closer to home in Canada.

CMHA's finder lets you search by postal code, city, or province to locate nearby branches and divisions.

• · Search by postal code, city, or province.
• · Useful for advocacy, counselling, and ongoing local services.
• · Services vary by branch and region.

Resources Around Me

Use when you need vetted in-person or virtual services near your community in Canada.

Kids Help Phone's Resources Around Me tool helps people search support services by location and need.

• · Search by community and support type.
• · Includes virtual and in-person options.
• · Useful for youth, families, and supporters who need local connectors.

Kids Help Phone Peer-to-Peer Community

Young people in Canada who want a moderated peer space rather than open social media.

Kids Help Phone hosts a private peer-to-peer community where young people across Canada can connect with each other for support.

• · Open to young people across Canada.
• · A moderated, youth-focused community space (not moderated 24/7; posts may have approval delays).
• · Good fit when isolation is high but public posting is a bad idea.

Samaritans

Use when you need a live human in the UK for suicidal thoughts, emotional distress, or the feeling that you cannot hold the moment alone.

Samaritans is available 24/7 by phone in the UK and is one of the clearest first routes for immediate emotional support.

• · Availability: 24/7.
• · Contact: Call 116 123 for free.
• · If life is at imminent risk, call 999.

Shout 85258

Use when texting is safer than talking aloud, or when you need immediate de-escalation support in the UK.

Shout is a free, confidential, 24/7 UK text support service for anyone struggling to cope.

• · Availability: 24/7 in the UK.
• · Contact: Text SHOUT to 85258.
• · If life is at imminent risk, call 999.

National Domestic Abuse Helpline

Use for domestic abuse, coercive control, or help leaving safely in the UK.

Refuge runs the National Domestic Abuse Helpline with 24/7 phone support and live chat at set hours.

• · Availability: Call 24/7.
• · Contact: 0808 2000 247.
• · Live chat is also available through the official site.

Rape Crisis England & Wales

Use when you need sexual-violence support, a 24/7 line, or help finding a local Rape Crisis centre in England or Wales.

Rape Crisis runs a free 24/7 Support Line and a centre finder for longer-term local support.

• · Availability: 24/7 support line.
• · Contact: 0808 500 2222 or online chat.
• · The site also helps you find a local Rape Crisis centre.

Galop LGBT+ Helpline

Use when an LGBT+ person in the UK needs support for domestic abuse, hate crime, sexual violence, or conversion therapy.

Galop runs the national helpline for LGBT+ victims and survivors of abuse and violence across the UK.

• · Availability: Mon-Tue 9:15am-8pm, Wed-Fri 9:15am-4:30pm (closed 1pm-2pm daily, closed weekends).
• · Contact: 0800 999 5428.
• · Confidential and specifically trained for LGBT+ experiences.

Karma Nirvana

Use when you or someone you know is facing honour-based abuse, forced marriage, or pressure from family/community around relationships.

Karma Nirvana runs a national helpline for victims and survivors of honour-based abuse and forced marriage.

• · Availability: Monday-Friday 9am-5pm.
• · Contact: 0800 5999 247.
• · Supports victims, survivors, and professionals. Not a 24/7 crisis line.

Men's Advice Line

Use when a man in the UK is experiencing domestic abuse and needs confidential support, information, or referrals.

The Men's Advice Line is a confidential helpline for male victims of domestic abuse, including trans and non-binary people.

• · Availability: Monday-Friday 10am-5pm (phone), 9-10am (webchat).
• · Contact: 0808 801 0327.
• · Also supports concerned friends, family, and frontline workers.

Childline

Use when a child or young person under 19 in the UK needs free, confidential counselling or support.

Childline provides 24/7 free counselling for children and young people by phone, online chat, and email.

• · Availability: 24/7.
• · Contact: Call 0800 1111 or use 1-2-1 online chat.
• · Free and confidential. Covers abuse, bullying, mental health, and any worry.

NHS 111 (Option 2)

Use when someone in England is experiencing a mental health crisis and needs urgent NHS mental health support.

NHS 111 Option 2 provides 24/7 access to mental health crisis support across England.

• · Availability: 24/7 across England.
• · Contact: Dial 111, then select Option 2.
• · Connects to local NHS mental health crisis services. For Wales, call 111 and ask for mental health support.

CALM (Campaign Against Living Miserably)

Use when someone in the UK is affected by suicide or suicidal thoughts and wants evening support that is not a clinical line.

CALM provides a helpline and webchat for anyone over 18 affected by suicide, running every evening.

• · Availability: 5pm-midnight every day.
• · Contact: Call 0800 58 58 58 or use webchat.
• · Also offers WhatsApp support. Confidential and non-judgmental.

National Stalking Helpline

Use when stalking or harassment is part of the pattern and you need practical help, safety planning, or legal guidance.

The National Stalking Helpline (Suzy Lamplugh Trust) provides practical support for anyone affected by stalking.

• · Availability: Mon/Wed 9:30am-8pm, Tue/Thu/Fri 9:30am-4pm (closed weekends).
• · Contact: 0808 802 0300.
• · Provides safety planning, advocacy, and legal guidance.

Hourglass

Use when an older person in the UK is experiencing abuse, or when you are concerned about elder abuse.

Hourglass runs the UK's only national freephone helpline dedicated to the abuse of older people, available 24/7.

• · Availability: 24/7.
• · Contact: 0808 808 8141.
• · Covers financial, physical, psychological, and sexual abuse of older adults.

Find local Minds

Use when you need community mental health services in England or Wales and want something closer to home.

Mind's finder helps you search by postcode to see which local Mind covers your area and what services it offers.

• · Search by postcode.
• · Services can include counselling, advocacy, crisis lines, and support groups.
• · Useful when national support felt too general.

Find a Rape Crisis centre

Use when you need longer-term local sexual-violence support rather than only a national line.

Rape Crisis helps you find a local centre and explains what areas each centre covers.

• · Check area coverage on each centre page.
• · Useful for local counselling and advocacy.
• · Good next step after first contact.

Victim Support near you

Use when you need a local victim-support team in England or Wales after crime or traumatic incidents.

Victim Support lets you choose your country and county to find the nearest local support service.

• · Search by country and county.
• · Useful for local victim care teams and follow-up support.
• · Includes England and Wales routing.

Mind Side by Side

Use when you want a moderated online peer-support community in the UK rather than a public feed.

Side by Side is Mind's online community, open 24/7 and moderated daily.

• · Open 24/7.
• · Moderated daily from 8 a.m. to midnight.
• · Mind notes clearly that it is not a crisis service.

The Mix

Use when someone under 25 in the UK needs moderated community, support groups, or counselling.

The Mix offers community boards, support groups, counselling, and other free support built for young people in the UK.

• · For under-25s in the UK.
• · Includes community boards, support groups, and counselling.
• · Powered by Mental Health Innovations, which also powers Shout.

Lifeline

Use when you or someone nearby is overwhelmed, suicidal, or needs immediate crisis support in Australia.

Lifeline provides 24/7 crisis support by phone, text, and chat across Australia.

• · Availability: 24/7.
• · Contact: Call 13 11 14, text 0477 13 11 14, or use chat.
• · If life is in danger, call 000.

1800RESPECT

Use for domestic, family, or sexual violence support in Australia, including immediate counselling and information.

1800RESPECT is Australia's national domestic, family and sexual violence counselling, information, and support service.

• · Availability: 24/7.
• · Contact: 1800 737 732, text 0458 737 732, or use chat/video call.
• · Useful for people experiencing abuse and for supporters or professionals.

13YARN

Use if you are Aboriginal or Torres Strait Islander and want a culturally safe crisis support line in Australia.

13YARN is a 24/7 national crisis support line run by Aboriginal and Torres Strait Islander people.

• · Availability: 24/7 across Australia.
• · Contact: 13 92 76.
• · A culturally safe space to yarn with Aboriginal and Torres Strait Islander crisis supporters.

Kids Helpline

Use when a young person in Australia needs immediate counselling or a live support route.

Kids Helpline provides free 24/7 counselling for children and young people in Australia by phone, with other digital support routes on the site.

• · Availability: 24/7 phone counselling.
• · Contact: 1800 55 1800.
• · If there is an emergency, call 000.

Beyond Blue

Use when you are feeling anxious, depressed, or overwhelmed and want mental health support that is not specifically a crisis line.

Beyond Blue provides 24/7 phone and webchat support for anxiety, depression, and suicide prevention across Australia.

• · Availability: 24/7.
• · Contact: Call 1300 22 4636 or use webchat.
• · Covers anxiety, depression, and related conditions. Not exclusively a crisis line.

Headspace (eheadspace)

Use when a young person aged 12-25 in Australia needs mental health support, early intervention, or someone to talk to.

Headspace provides mental health support for young people aged 12-25, with online and phone counselling via eheadspace.

• · Availability: eheadspace online and phone support available 9am-1am AEST.
• · Contact: 1800 650 890.
• · National youth mental health foundation with centres across Australia.

Suicide Call Back Service

Use when you are affected by suicide, need ongoing counselling, or want follow-up support after a crisis.

The Suicide Call Back Service provides 24/7 counselling and structured follow-up support for people affected by suicide.

• · Availability: 24/7.
• · Contact: 1300 659 467.
• · Provides ongoing follow-up counselling sessions, not just one-off crisis support.

National Elder Abuse Phone Line

Use when an older person in Australia is experiencing abuse, or when you are concerned about elder abuse.

The National Elder Abuse Phone Line redirects callers to state and territory services for elder abuse support.

• · Contact: 1800 ELDERHelp (1800 353 374).
• · Redirects to state or territory elder abuse services.
• · Not a crisis line. For emergencies, call 000.

1800RESPECT Service Directory

Use when you need domestic, family, or sexual violence services by location in Australia.

1800RESPECT's directory lets you search by category, keyword, and state to find relevant local support services.

• · Search by location and service type.
• · Includes housing, legal, health, financial, and specialist violence services.
• · Designed for people impacted by violence, supporters, and frontline workers.

Lifeline Service Finder

Use when you need free or low-cost local health and community services in Australia.

Lifeline's Service Finder helps people search for local, state, and national services by need and location.

• · Search by suburb or postcode.
• · Includes mental health, housing, financial, family violence, and community support.
• · Good fit when you need a practical local connector, not only a hotline.

healthdirect Service Finder

Use when you need nearby health services such as GPs, hospitals, pharmacies, and other providers in Australia.

healthdirect points people to local health services by location and is useful when practical medical routing matters.

• · Built around location-based search.
• · Useful for doctors, urgent care, pharmacies, and other health services.
• · Best when you need a nearby service rather than a national phone line.

SANE Forums

Use when you want a moderated, anonymous mental health community in Australia rather than an open social platform.

SANE Forums are anonymous, professionally moderated, and open around the clock for people across Australia.

• · Open 24/7.
• · Anonymous and moderated by mental health professionals.
• · Designed for people with complex mental health needs and supporters.

QLife

Use when you want LGBTQ+ peer support and referrals in Australia.

QLife provides peer support and webchat for LGBTQ+ people and those supporting them in Australia.

• · Contact: 1800 184 527.
• · Phone and webchat operate daily in local time.
• · Useful for identity-safe, peer-based support and referrals.

SANE RecoveryClub

Use when you want structured ongoing support, resources, and a moderated community rather than a one-off call.

RecoveryClub combines resources, a participant portal, and community support for Australians working on mental health recovery.

• · Built for ongoing recovery rather than acute crisis.
• · Includes a private portal and community support.
• · Best when the immediate moment is covered and you need continuity.

MensLine Australia

Use when a man needs ongoing support around family, relationships, anger, violence, or mental health in Australia.

MensLine provides 24-hour telephone and online support, information, and referral for men with family and relationship concerns.

• · Contact: 1300 78 99 78.
• · Available anywhere in Australia.
• · Staffed by professional counsellors experienced in men's issues.

Befrienders Worldwide Support

Use when you need to find an emotional-support line in a country this site has not built out yet.

Befrienders Worldwide maintains a support-centre finder across many countries and languages.

• · Search by country to find local emotional-support centres.
• · Check hours and language availability on the specific centre page.
• · Use your local emergency number first if danger is immediate.

LifeLine International

Use when you need to find a crisis support centre in a country not covered by this site or by Befrienders.

LifeLine International connects people to crisis support across 31 countries through 200+ member centres.

• · Search by country to find local Lifeline or equivalent centres.
• · Advocates for universal crisis support and decriminalizing suicide worldwide.
• · Check hours and availability on the specific centre page.

HotPeachPages

Use when you need domestic violence hotlines, shelters, refuges, or crisis centres in a country outside the listed packs.

The HotPeachPages list domestic violence resources across 110+ countries and in 110+ languages.

• · Search by country or language.
• · Includes shelters, crisis centres, and women's organizations.
• · Maintained by the International Directory of Domestic Violence Agencies.

Global Modern Slavery Directory

Use when you need human trafficking or modern slavery support in a country outside the listed packs.

The Global Modern Slavery Directory lists 2,600+ organizations across 200 countries for victims of trafficking.

• · Search by country and service type.
• · Connects victims to emergency services, shelter, psychological support, and legal aid.
• · Managed by Polaris Project.

haven.lgbt

Use when an LGBTQ+ person needs identity-safe crisis support in a country outside the listed packs.

haven.lgbt curates verified LGBTQ+ specific crisis helplines across 50+ countries.

• · Search by country or region.
• · Includes 100+ verified LGBTQ+ crisis helplines.
• · Identity-safe and specifically curated for LGBTQ+ needs.

FindAHelpline

Use when you need a cross-border mental health or crisis line directory by country.

FindAHelpline lets you search for free, confidential helplines by country and support type.

• · Search by country and support type.
• · Good fallback when you are travelling or outside the listed country packs.
• · Verify fit and availability on the destination service page.

Child Helpline International

Use when a child or young person needs a country-specific child helpline and we do not yet have that country pack.

Child Helpline International helps people locate member child helplines by country.

• · Built for children and young people.
• · Useful as a country finder rather than a single hotline.
• · Best when the immediate need is youth-specific local routing.

TrevorSpace

LGBTQ+ young people ages 13 to 24 who need a moderated online community that is available across borders.

TrevorSpace is a moderated community for LGBTQ+ young people and is designed as a supportive rather than performative space.

• · For ages 13 to 24.
• · Moderated community guidelines and anonymous reporting routes.
• · Not a replacement for local emergency or crisis support.

WAYS

Create an account and use the moderated online community.

HOURS

Platform access is online anytime.

SMART Recovery

Use when you want free evidence-informed mutual-aid meetings for addiction or problematic behaviour, including online access.

SMART Recovery offers free meetings and tools focused on change, coping, and ongoing support.

• · Meetings are free and facilitator-led.
• · Online options exist alongside local meetings.
• · Good fit when repetition, self-deceit, or compulsion is part of the pattern.

WAYS

Search for an online or in-person meeting by city or state.

HOURS

Meeting times vary. The directory is always available on the web.

1in6 Support Group Chat

Use when men or male-identified survivors of sexual abuse want anonymous facilitated peer support online.

1in6 offers anonymous peer support chats moderated by a counselor, without requiring video or audio.

• · Weekly online support groups.
• · Anonymous participation with counselor facilitation.
• · Designed as peer support, not therapy.

WAYS

Use the online registration and join a scheduled support group chat.

HOURS

Groups run on a scheduled basis rather than on-demand 24/7.